Help Centre
facial988 Frequently Asked Questions
Account opening, deposits and withdrawals, bonuses, cricket betting, and security — find answers to all your questions in one place.
We have compiled the most frequently asked questions from facial988 users here. Whether you are a new member or an experienced player — you will find detailed information on everything from registration and depositing with bKash, to cricket betting rules, welcome bonus terms, and responsible gaming. If you cannot find your question, contact our 24/7 live chat support.
Account and Registration Opening and Managing Your Account
To register at facial988, you will need an active mobile number, a valid email address, and your full name. The registration process is fully available in Bengali and can be completed in just a few minutes. You must be 21 years of age or older. Registering with accurate information will prevent any issues with account verification and withdrawals later on.
No, facial988 allows only one account per person. Creating multiple accounts may result in all of them being permanently closed and any bonuses being cancelled. If you have forgotten your password or cannot access your account, contact our live chat support directly instead of creating a new account.
First, make sure you are using the correct mobile number and password. If you have forgotten your password, use the "Forgot Password" option on the facial988 Login page. If the problem persists after clearing your browser cache, let our 24/7 live chat support know. The support team can also help if your account has been temporarily locked.
Yes, after logging in you can update your email and contact details from the profile settings. However, changing your registered real name may require identity verification. It is important to keep your information accurate, because the name on your account must match the name on your payment method at the time of withdrawal.
Absolutely. facial988 is fully mobile-friendly. The site can be used from the browser of any Android or iOS smartphone — no separate app download required. Cricket betting, slots, live casino, and deposits and withdrawals can all be done comfortably from mobile.
Deposits and Withdrawals Payment Methods and Processing
Money deposited via bKash, Nagad, or Rocket is generally added to your account instantly. Bank transfers may take a little longer. If a network issue occurs during the deposit process, there may be a short delay — in that case, contact live chat with your transaction reference number to get assistance.
The minimum deposit at facial988 is ৳500 — this applies to all methods including bKash, Nagad, Rocket, and bank transfer. The minimum withdrawal amount is ৳1,000. Deposit or withdrawal requests below these amounts cannot be processed.
Withdrawal processing at facial988 is generally completed within 1 hour. Withdrawals via bKash and Nagad are the fastest. Before withdrawing, make sure your account is fully verified and that the wagering requirements on any bonus have been met.
facial988 itself does not charge any deposit or withdrawal fees. However, applicable transaction charges from your bKash, Nagad, or bank may be deducted by that service provider. For the latest fee information, check the website of the relevant mobile banking service or bank.
After logging in to facial988, go to the "Deposit" section and select the Nagad option. Confirm the payment from your Nagad app following the instructions provided. Once the transaction is complete, the funds will be added to your facial988 balance. Our 24/7 live chat support is available if you run into any issues.
facial988 generally supports transfers from major banks in Bangladesh. To see the latest list of supported banks and account numbers, check the payment section of your account or ask via live chat. A minimum deposit of ৳500 applies for bank transfers.
Games and Rules Questions About Games and Betting
To bet on any cricket match including BPL, first log in to facial988 and go to the cricket betting section. Choose your preferred match from the list of available matches, select a market (match winner, top batter, over/under, etc.), and enter the amount on the bet slip. Verify all details once before confirming the bet. Visit the cricket page for more information.
Yes. The live casino section of facial988 is mobile-optimised. Live table games from top providers including Evolution Gaming and Ezugi, such as Baccarat, Roulette, and Blackjack, run smoothly on smartphones. A stable internet connection (4G or Wi-Fi) will give you the best experience.
RTP or Return to Player is the theoretical average percentage of total bets that a game returns to players over the long term. It is calculated across millions of rounds, so it is not a guaranteed outcome for any individual session. The RTP of all games is set by the game provider, and facial988 uses verified software to ensure fair play.
Free spins are bonus rounds within a game that are triggered when a special symbol (usually a Scatter) appears a certain number of times. Free spins do not deduct any bets from your own balance, but any winnings from them are awarded at real value. In some games, winnings from free spins may have their own wagering requirements — read the rules before starting the game.
Aviator by Spribe is a popular crash game available at facial988. The rules are simple — a plane takes off and the multiplier increases continuously. You must "cash out" before the plane crashes. The longer you wait, the higher the multiplier goes — but the risk increases too. There is also the option to place two bets at the same time.
Yes. In-play or live betting is available on facial988 during matches in major tournaments including T20 World Cup, IPL, and BPL. Odds change quickly in live betting, so there may not always be enough time to make a decision. Visit the Cricket page to see match schedules and available markets.
Bonus & Promotions Information about Bonus & Offers
When you make your first deposit at facial988, you will receive a 100% welcome bonus — up to ৳5,000. For example, deposit ৳1,000 and get ৳1,000 bonus, giving you a total of ৳2,000. Deposit ৳12,000 and the bonus is ৳5,000, giving you a total of ৳17,000. A wagering requirement of 10 times the bonus amount must be met before the bonus can be withdrawn.
Wagering requirement means you must place bets totalling a specified multiple of the bonus amount before you can withdraw the bonus funds. Example: if you receive a ৳1,000 bonus, you must complete a total of ৳10,000 in bets — 10 times the bonus — before winnings from the bonus can be withdrawn. The specific terms and conditions for each promotion can be found in detail on the Terms & Conditions page.
facial988's VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. By playing regularly, you will automatically move up to higher tiers. Weekly cashback starts at Bronze and ranges from 0.2% up to 0.8% at Diamond. Higher tiers also come with personalised service and special offers.
Most bonuses can be used on slot games and some live casino games. However, certain specific games may be excluded from bonus wagering. The exact list for this can be found on the Terms & Conditions page. It is best to read the applicable terms before using a bonus.
Diamond — facial988's highest VIP tier — members receive up to 0.8% cashback per week. For the lower tiers, cashback rates are Bronze 0.2%, Silver 0.3%, Gold 0.5%, and Platinum 0.6% respectively. Cashback is generally added to your account automatically on a weekly basis.
Security & Responsible Gaming Security & Safe Play
Yes. facial988 uses SSL encryption technology to keep all personal and financial information secure. Your data is not shared with third parties without your permission. To learn more, please read the Privacy Policy page.
No. facial988 is only for individuals aged 21 and above. Registration by minors is strictly prohibited. Age is verified at the time of registration and identity documents may be requested in cases of doubt. To learn more about responsible gaming, visit the Responsible Gaming page.
Yes, facial988 offers a self-exclusion facility as part of responsible gaming. If you feel that your gaming habits are going beyond your control, you can temporarily close your account for a set period of time. To get assistance with this, submit a request via live chat or visit the Responsible Gaming page.
If you notice any unauthorised transactions or suspicious activity, change your password immediately and inform our support team. Raise the matter via 24/7 live chat or send an email to [email protected]. We will take steps to secure your account as quickly as possible.
Yes. facial988 only sources games from verified and trusted game software providers — such as PG Soft, Pragmatic Play, JILI, and Spribe. Games from these providers use a Random Number Generator (RNG), which keeps outcomes completely unpredictable and fair. The platform follows policies for safe and reliable operation.
Still have questions?
Our support team is ready to assist you in Bengali 24 hours a day, 7 days a week.