facial988's Privacy Policy
Protecting your personal information is our top priority. This policy explains how we collect and use your data, and how we keep it secure with SSL encryption.
facial988 ("we", "our", or "platform") is a trusted online betting and casino platform in Bangladesh. When you use our website, your personal information stays secure with us — ensuring that is our responsibility. This Privacy Policy ("Policy") describes what types of information facial988 collects, how that information is used, under what circumstances it is shared with third parties, and what rights you have regarding your own data.
By using our website or services, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.
facial988 keeps all user data protected with SSL (Secure Socket Layer) encryption technology. We never transmit or store your password or payment information through insecure means.
What Information We Collect
During registration and use of facial988, we may collect the following types of information:
Personal Identity Information
- Full name and date of birth
- Email address
- Residential address
- National ID or passport number (for KYC verification)
- Documents required for age verification
Financial Information
- bKash, Nagad, Rocket or bank account numbers (for transaction processing)
- Deposit and withdrawal history
- Wallet balance and bonus credits
Technical Information
- IP address and device type
- Browser type and version
- Website activity logs (login times, page visits, game history)
- Cookie and session data
Methods of Data Collection
We collect information in various ways. The main methods are listed below:
- Directly provided: Information you voluntarily give when filling in registration forms, logging in, or making deposits or withdrawals.
- Automatically collected: Technical information is collected automatically through our server logs, cookies, and other tracking technologies.
- From third parties: Necessary information may be received through payment processors (bKash, Nagad, Rocket) and identity verification agencies.
- Customer support: Information provided when seeking assistance via live chat or email.
Purpose of Using Your Information
facial988 uses collected information for the following legitimate purposes:
- To register, verify, and manage accounts
- To process deposits, withdrawals, and bonus transactions
- To carry out age and identity verification (KYC) as required by law
- To prevent fraud, money laundering, and other illegal activities
- To improve service quality and personalise the user experience
- To inform you about relevant promotional offers and bonuses (based on consent)
- To monitor responsible gaming limits
- To resolve technical issues and ensure security
- To meet legal and regulatory obligations
Your information will never be used beyond the purposes stated here. We do not sell your information to any third party for commercial purposes.
Disclosure and Sharing with Third Parties
facial988 may share your information with third parties only in the following limited circumstances:
Service Provider Partners
We work with selected service providers for payment processing (bKash, Nagad, Rocket, bank transfer), technical support, and identity verification. These partners may access information only for the specific purpose of providing their services and are required to comply with our privacy policy.
Legal Obligations
If disclosure of information is required based on a legal directive, court order, or valid request from a government authority, facial988 will be obligated to comply.
Business Transfers
In the event of a business merger or acquisition, user information may be transferred, subject to the standards of this policy being maintained.
We never sell your information to third parties for marketing purposes.
Cookie Policy
The facial988 website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve your browsing experience.
Cookies We Use
- Essential cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the site from functioning properly.
- Functional cookies: Used to remember your preferences and settings.
- Analytics cookies: Used to monitor and improve site usage.
You can control or delete cookies at any time through your browser settings. However, disabling cookies may limit some services.
Data Protection and Security
facial988 applies industry-standard security measures to protect your information. Our security framework includes:
- SSL/TLS encryption — all data transmissions are encrypted
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Strict access controls — only authorised staff can access data
- Password hashing and secure storage
- Two-Factor Authentication support
Although we are committed to maintaining the highest level of security, no digital system is completely free from risk. We therefore always advise you to use a strong password and keep your account credentials private.
Data Retention Period
facial988 retains your personal information only for as long as it is necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.
- Active accounts: All information is retained for as long as the account remains active.
- Closed accounts: Even after an account is closed, certain information may be retained for a defined period for legal and financial audit purposes.
- Transaction records: Retained for an extended period for financial auditing and fraud prevention.
Once the defined retention period has passed, information is securely deleted or anonymised.
Your Rights
As a user of facial988, you have the following rights:
- Right of access: The right to know what information we hold about you.
- Right to rectification: The right to request correction of inaccurate or incomplete information.
- Right to erasure: The right to request deletion of your information in certain circumstances (the "right to be forgotten").
- Right to restrict processing: The right to request that processing of your information be limited in certain cases.
- Right to data portability: The right to receive your information in a structured, machine-readable format.
- Right to object: The right to object to marketing communications.
- Right to withdraw consent: The right to withdraw any permission given on the basis of consent at any time.
To exercise these rights, please contact us by email at: [email protected]
Protection of Minors
facial988 strictly prohibits providing services to anyone under the age of 21. We verify age at the time of registration, and if anyone registers using false information, their account will be immediately closed and their balance may be forfeited.
If we become aware that someone under the age of 21 has created an account, we will close that account and delete all associated information. Parents and guardians are requested to monitor their children's online activity.
This platform is intended for users aged 21 and above only.
Responsible Gaming and Data Protection
facial988 monitors user behaviour to ensure responsible gaming. Information collected for this purpose is used only for the following:
- Identifying potential patterns of problem gambling
- Enforcing self-set limits (deposit limits, session time)
- Processing self-exclusion requests
- Connecting users with necessary support resources
To learn more about responsible gaming, visit our Responsible Gaming page.
International Data Transfers
facial988 primarily serves users in Bangladesh. However, our servers and some service providers may be located in other countries. In such cases we ensure that:
- Appropriate safeguards are always applied when transferring data.
- The relevant service providers comply with international data protection standards.
- Data is transmitted through encrypted channels.
Policy Changes and Updates
facial988 reserves the right to revise this Privacy Policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:
- Displaying a notice on the website homepage
- Sending a notification to your registered email address
- Updating the "Last Updated" date on this page
Continued use of the site after a revised policy is published will be taken as your acceptance of the new policy. You are therefore advised to review this page regularly.
Have a question about privacy?
Our data protection team is available in English 24/7 via live chat. Contact us directly to exercise your privacy rights or for any questions.
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